Comments on: Sprint http://www.clusterflock.org/2006/11/sprint.html a site about everything Mon, 13 Feb 2012 06:14:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: jenblo http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1949 jenblo Sun, 26 Nov 2006 20:27:51 +0000 http://wp.patrickburleson.com/?p=2588#comment-1949 with all of the companies, you can request that they find the recorded transcript of your conversation. it may take hours, but you can often prove that you were not given the information. with all of the companies, you can request that they find the recorded transcript of your conversation. it may take hours, but you can often prove that you were not given the information.

]]> By: Jeff http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1948 Jeff Wed, 15 Nov 2006 17:06:01 +0000 http://wp.patrickburleson.com/?p=2588#comment-1948 Sorry to hear about this Sprint experience. I've had similar problems when things were promised. What makes it worse is that their bill is totally unreadable (if you get free nights and weekends they charge you a fee at the top of the bill then give you a credit way at the bottom of the bill). Whenever you have a problem with Sprint ask for Account Services (their retention department) or just tell the voice system you want to cancel. Account Services has all the secret codes that regular customer support doesn't. I call them whenever I am <a href="http://outtacontext.com/life/archive/000342.shtml" rel="nofollow">renegotiating my contract</a>. Sorry to hear about this Sprint experience. I’ve had similar problems when things were promised. What makes it worse is that their bill is totally unreadable (if you get free nights and weekends they charge you a fee at the top of the bill then give you a credit way at the bottom of the bill).

Whenever you have a problem with Sprint ask for Account Services (their retention department) or just tell the voice system you want to cancel. Account Services has all the secret codes that regular customer support doesn’t. I call them whenever I am renegotiating my contract.

]]> By: esme http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1947 esme Tue, 14 Nov 2006 19:48:34 +0000 http://wp.patrickburleson.com/?p=2588#comment-1947 Here's a really low blow - my father passed away in September and Cingular charged us an early cancellation fee on his cell. We fought it and they took it away but we shouldn't have had to go through all that. Here’s a really low blow – my father passed away in September and Cingular charged us an early cancellation fee on his cell. We fought it and they took it away but we shouldn’t have had to go through all that.

]]> By: Chris Adams http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1946 Chris Adams Mon, 13 Nov 2006 22:17:34 +0000 http://wp.patrickburleson.com/?p=2588#comment-1946 Dig the contacts for upper-level management out of their website: I went through a few weeks of customer service hell with Verizon back in 2004 - clueless people on the phone, supervisors who repeatedly failed to call back, etc. I finally reached someone who was honest enough to tell me that the reason why they were giving me the run-around was because <b>nobody</b> at any level in that call center was allowed to refund early termination fees (they wanted to ignore the fact that I was two <b>years</b> out of contract at that point). I was going to simply deny their charges, contact the BBB/PUC, etc. but I decided instead to start from the top down and found the executive office number buried on their website. They called me back a couple hours after I left a message and the person who called fixed the problem for me in about 15 minutes. Most importantly, it stayed fixed... Dig the contacts for upper-level management out of their website: I went through a few weeks of customer service hell with Verizon back in 2004 – clueless people on the phone, supervisors who repeatedly failed to call back, etc. I finally reached someone who was honest enough to tell me that the reason why they were giving me the run-around was because nobody at any level in that call center was allowed to refund early termination fees (they wanted to ignore the fact that I was two years out of contract at that point).

I was going to simply deny their charges, contact the BBB/PUC, etc. but I decided instead to start from the top down and found the executive office number buried on their website. They called me back a couple hours after I left a message and the person who called fixed the problem for me in about 15 minutes. Most importantly, it stayed fixed…

]]> By: Robert C. http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1945 Robert C. Mon, 13 Nov 2006 18:47:25 +0000 http://wp.patrickburleson.com/?p=2588#comment-1945 I don't know if any of this will help at this stage, but here are two ways to get out of paying an early-termination fee. Other than this, I would just complain, write down people's names, and continue asking that your claim be escalated to a higher level. (Publicity helps, too.) And of course, in the meantime, DO NOT pay that fee. How to cancel early: #1. Last month Sprint changed its text-message fee. This enabled customers to get out of paying an early-termination fee for their service. I think the get-away-scot-free clause ended Nov. 2, but you might have cancelled your service before then, right? I read this on Engadget Mobile: <a href="http://www.engadgetmobile.com/2006/10/09/sprints-sms-price-hike-saga/" rel="nofollow">http://www.engadgetmobile.com/2006/10/09/sprints-sms-price-hike-saga/</a> #2. One way to get out of a Sprint contract, from what I hear, is to tell them you're moving to an area w/o Sprint service. From a message board: They will waive the early termination charge for the following reason: If you move to an area that does not have Sprint PCS coverage they will waive your early termination fee. Check out the coverage maps, come up with an area that does not have coverage, and give them an address within that area and tell him your moving. <a href="http://forums.mobiledia.com/topic20949.html" rel="nofollow">http://forums.mobiledia.com/topic20949.html</a> I don’t know if any of this will help at this stage, but here are two ways to get out of paying an early-termination fee. Other than this, I would just complain, write down people’s names, and continue asking that your claim be escalated to a higher level. (Publicity helps, too.) And of course, in the meantime, DO NOT pay that fee.

How to cancel early:

#1. Last month Sprint changed its text-message fee. This enabled customers to get out of paying an early-termination fee for their service. I think the get-away-scot-free clause ended Nov. 2, but you might have cancelled your service before then, right?

I read this on Engadget Mobile:
http://www.engadgetmobile.com/2006/10/09/sprints-sms-price-hike-saga/

#2. One way to get out of a Sprint contract, from what I hear, is to tell them you’re moving to an area w/o Sprint service.

From a message board:

They will waive the early termination charge for the following reason: If you move to an area that does not have Sprint PCS coverage they will waive your early termination fee. Check out the coverage maps, come up with an area that does not have coverage, and give them an address within that area and tell him your moving.

http://forums.mobiledia.com/topic20949.html

]]> By: Chris Harrison http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1944 Chris Harrison Mon, 13 Nov 2006 18:38:25 +0000 http://wp.patrickburleson.com/?p=2588#comment-1944 I had the same thing happen to me last year. Though, in my case, I specifically asked if the remaining months left on my contract could be moved over to my wife's phone without penalty. The CSR assured me this would be okay, and could be done without any sort of penalty. So I did it, closed my phone, asked that they append the remaining contract to my wife's phone and thought I'd be done with it. <strong>Wrong.</strong> I got stiffed with a $175 or so early termination fee. I'm glad to be away from Sprint. And as soon as I was able to, I moved my wife's phone away from them as well. I had the same thing happen to me last year. Though, in my case, I specifically asked if the remaining months left on my contract could be moved over to my wife’s phone without penalty. The CSR assured me this would be okay, and could be done without any sort of penalty. So I did it, closed my phone, asked that they append the remaining contract to my wife’s phone and thought I’d be done with it. Wrong. I got stiffed with a $175 or so early termination fee. I’m glad to be away from Sprint. And as soon as I was able to, I moved my wife’s phone away from them as well.

]]> By: Anton Zuiker http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1943 Anton Zuiker Mon, 13 Nov 2006 18:28:19 +0000 http://wp.patrickburleson.com/?p=2588#comment-1943 Good reminder for those of us who have digital or tape recorders to hook em up to the phone ($5 converter from Radio Shack is all you need) and record such customer service conversations. Just be sure to tell the person on the other end that you, too, are recording the conversation. Good reminder for those of us who have digital or tape recorders to hook em up to the phone ($5 converter from Radio Shack is all you need) and record such customer service conversations. Just be sure to tell the person on the other end that you, too, are recording the conversation.

]]> By: M3X http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1942 M3X Mon, 13 Nov 2006 18:10:47 +0000 http://wp.patrickburleson.com/?p=2588#comment-1942 The bummer is that they can get away with poor customer service BECAUSE they have a 2 year contract. It would be a whole different ballgame if the customers refused to accept a 2 year agreement. I have no idea how to organize something like that. Maybe the theme for 2007 can be "Refuse to renew your 2 Year Cell Phone Contract" Year. The bummer is that they can get away with poor customer service BECAUSE they have a 2 year contract. It would be a whole different ballgame if the customers refused to accept a 2 year agreement. I have no idea how to organize something like that. Maybe the theme for 2007 can be “Refuse to renew your 2 Year Cell Phone Contract” Year.

]]> By: Matt http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1941 Matt Mon, 13 Nov 2006 17:44:49 +0000 http://wp.patrickburleson.com/?p=2588#comment-1941 That's why I use prepay. It's a bit more expensive, but you can walk with no chance of them getting you on the legal lingo. You might lack a few advanced features, but in the end I feel much less aggravation, and no bills! That’s why I use prepay. It’s a bit more expensive, but you can walk with no chance of them getting you on the legal lingo. You might lack a few advanced features, but in the end I feel much less aggravation, and no bills!

]]> By: Andrew Simone http://www.clusterflock.org/2006/11/sprint.html/comment-page-1#comment-1940 Andrew Simone Sat, 11 Nov 2006 17:02:01 +0000 http://wp.patrickburleson.com/?p=2588#comment-1940 Winston, I am currently haggling right now and, boy, is it aggravating. Winston, I am currently haggling right now and, boy, is it aggravating.

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